Shipping policy

Effective Date: October 24, 2026

1. Introduction

At One Tough Mama, we want your order to arrive without confusion. This policy explains how we deliver orders placed on onetoughmama.org.

Summary

  • Digital downloads: Delivered by email, usually within minutes
  • Daily Check-In membership: Online access, nothing ships
  • Printed planners and journals: Printed on demand and shipped to you, usually within 7 to 13 business days of ordering
  • Service area: United States
  • Shipping cost: Calculated at checkout. Free on orders over $100
  • Hidden fees: None. All charges are shown at checkout

If a specific product has its own delivery note, it will appear on the product page and overrides the general timing below.

2. How Each Product Is Delivered

Digital downloads

You will receive an email with your download link right after purchase, usually within a few minutes. If you do not see it, check your spam or promotions folder. If it has not arrived within 24 hours, contact us with your order number and we will resend it.

Daily Check-In membership

This is an online app, so nothing ships. You will get access instructions after checkout. If you cannot log in, contact us and we will help.

Printed planners and journals

Printed items are made to order by a third-party print partner and shipped directly to you. See Section 3 for timing.

3. Printed Order Timing

  • Printing: 2 to 5 business days
  • Delivery after shipping: 5 to 8 business days
  • Total: about 7 to 13 business days from the time you place your order

Business days are Monday through Friday, excluding holidays. Because every printed item is made to order, timing can run longer during busy seasons or holidays. Estimates are not guarantees.

4. Shipping Destinations

  • We currently ship printed items to addresses within the United States.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.
  • Digital downloads and online access are available anywhere.

5. Shipping Costs

  • Shipping on printed items is calculated at checkout.
  • Free standard shipping on eligible orders over $100.
  • There are no hidden fees from us. Local taxes still apply at checkout when required by law.
  • Digital downloads and memberships have no shipping charge.

6. Carriers and Tracking

Printed orders ship through national carriers selected by our print partner, which may include USPS, UPS, FedEx, or similar services. When your order ships, you will receive an email with a tracking number and a link to follow your delivery.

7. Delivery Issues

Delayed or lost packages

If your printed order has not arrived 5 business days after the estimated delivery window, email us at onetoughmama67@gmail.com or call 262-214-3303 with your order number. We will look into it, and if it is lost, we will replace it or refund you.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can help trace it

Damaged packages

We will arrange a replacement or refund, as described in our Return and Refund Policy.

Missing items

If something is missing from your package, contact us within 7 days of delivery with your order number and item details. We will send the missing item or issue a refund.

8. Returns and Refunds

Printed items are made just for you, so we cannot accept returns for change of mind. If your order arrives damaged, defective, or incorrect, we will replace it or refund you. Digital products are final sale once delivered, with exceptions for broken files and duplicate charges. Refunds are issued to your original payment method within 7 business days of approval. See our full Return and Refund Policy for details.

9. Address Accuracy

Please enter your address carefully at checkout. If you spot a mistake, contact us right away. Once a printed order enters production, we may not be able to change the address. We are not responsible for deliveries to addresses entered incorrectly. If a package comes back to us because of an address issue, we will contact you to arrange reshipment, and reshipping fees may apply.

10. Contact

  • Email: onetoughmama67@gmail.com
  • Phone: 262-214-3303
  • Address: One Tough Mama, 2800 E Enterprise Ave, Suite 333, Appleton, WI 54913, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM EST

11. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with One Tough Mama.

Owned and Operated by One Tough Mama