Refund policy

Effective Date: October 24, 2026

1. Overview

At One Tough Mama, we want you to feel good about every purchase. This policy explains how returns, refunds, and cancellations work for purchases made through onetoughmama.org.

Summary

  • Region: United States
  • Digital downloads: Final sale once delivered, but if something is wrong with your file, we will make it right
  • Printed planners and journals: Printed on demand. Replaced or refunded if damaged, defective, or incorrect. Report within 7 days of delivery
  • Daily Check-In membership: Cancel anytime. No refunds for partial months
  • Restocking fees: None

2. Contact Information

To report a problem, request a refund, or cancel a membership, contact us:

  • Email: onetoughmama67@gmail.com
  • Phone: 262-214-3303
  • Address: One Tough Mama, 2800 E Enterprise Ave, Suite 333, Appleton, WI 54913, United States

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Digital Downloads and Online Access

Because digital products cannot be returned once delivered, all sales are final. We will still make it right if:

  • Your file will not download or open
  • You were charged twice for the same item
  • You received the wrong file

Contact us within 30 days of purchase with your order number. We will fix the problem, send you a new copy, or refund you if we cannot resolve it.

4. Printed Journals and Planners

Printed items are made to order just for you, so we cannot accept returns for change of mind. If your item arrives damaged, defective, or incorrect, we will replace it or refund you.

To report a problem, contact us within 7 days of delivery and include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of what happened

If approved, we will send a replacement or issue a refund at no cost to you. If we ask you to send the item back, we will cover the return shipping.

5. Daily Check-In Membership

The OTM Daily Check-In is a monthly membership at $9.99 per month that renews automatically.

  • You can cancel anytime from your account or by contacting us
  • Cancel before your renewal date to avoid the next charge
  • After you cancel, you keep access through the end of your paid month
  • We do not refund partial months, but if you were charged in error or charged twice, we will correct it

6. Refunds

  • Approved refunds go back to your original payment method within 7 business days of approval
  • Your bank may take a few additional days to show the credit
  • If the issue was our error (damaged, defective, or incorrect item), we will also refund your shipping charge

7. Order Cancellations

  • Printed orders can be canceled before they enter production or ship. Contact us as soon as possible
  • Once a printed order is in production or shipped, it cannot be canceled, but the protections in Section 4 still apply
  • Digital orders cannot be canceled once delivered

8. Non-Returnable Items

We cannot accept returns or refunds for:

  • Digital downloads and online access after delivery, except as described in Section 3
  • Printed items that arrived as ordered and undamaged
  • Items damaged through misuse or neglect
  • Problems reported more than 7 days after delivery (printed items)

9. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from One Tough Mama, you agree to this Return and Refund Policy.

One Tough Mama
onetoughmama67@gmail.com
262-214-3303
2800 E Enterprise Ave, Suite 333, Appleton, WI 54913, United States

Owned and Operated by One Tough Mama